Refunds & Cancellation

1. The short version

If a product never reached you, or arrived broken, you get a re-send or a full refund — your choice. If it was delivered and works as described, digital content is not returnable: a download cannot be handed back. That is the same position as the consent-based exception described in section 5 of the terms of service.

This page forms part of the terms of service. Statutory consumer rights apply on top of it and are never reduced by it.

2. When we refund in full

• —Your order page does not issue a working download, and we cannot make it work.
• —The download link is dead, or the file is corrupted, and a fresh delivery does not fix it.
• —You were charged twice for one order, or charged after a failed checkout attempt.
• —You cancelled within the 14-day withdrawal right described in section 5 of the terms of service, and that right still applies to your order.
• —The product is materially different from what its product page described.

3. What we cannot refund

• —A product that was delivered successfully and works as described, where the withdrawal right was waived with your prior consent — a digital download cannot be returned.
• —An order placed with contact details you cannot receive messages at, after we already re-issued access on request.

4. First purchase: a delivery problem is ours to fix

If this is your first purchase from us and anything about the delivery goes wrong, tell us within 7 days of the order. We fix it — re-deliver, replace, or refund, whichever you prefer. Losing a sale is cheaper than arguing about one.

5. How to ask

Email [email protected] with the order number from your receipt and one line about what went wrong. We reply within two business days and start an approved refund the same day.

6. How the money comes back

• —Refunds are returned to the original payment method through our payment provider (Stripe). We do not refund to another card or account.
• —Card refunds usually appear within 5 to 10 business days, depending on your bank.
• —The amount you paid is the amount you get back.

7. What happens to the delivery after a refund

When an order is refunded, the download link is revoked and access to the refunded material ends.

Revocation is automatic: the same action that returns your money disables the link. If a refund was issued in error and you still need the material, contact us and we re-issue it.

Using material after a refund — including a copy saved before revocation, for redistribution or resale — is not permitted. Notes you made for your own use remain yours.

8. Cancelling before delivery

If payment succeeded but delivery has not started, you can cancel for a full refund. Write to us and do not use the link if it arrives while we process the cancellation.